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1 Spanners: ... and that's why were in cyberspace. You're still unconscious in realspace because of the time dilation.
2 Paris: But if I've recovered here, I should be able to land the ship manually, like normal.
3 Spanners: That would require manual landing control to be accessible from cyberspace...
4 Paris: Did our software supplier do any user testing?!
4 Iki Piki: It's foolproof, not Serron-proof.
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There's a lot that could be said about major software companies and user testing.
Honestly, I'm sure they do quite a bit. I think the problem is more that a lot of software is now so complicated that no amount of user testing will uncover all of the usability issues with it.
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